Operations

VIP Escalation Notifier

Automatically scan incoming emails and flag communications from VIP clients with instant SMS or inner-team alerts.

VIP escalation notifier flow

The Challenge

Critical emails from key clients can easily be missed in a flood of general administrative notifications.

The Solution

A smart filter that watches for high-priority senders and instantly alerts the team via Slack or SMS when they reach out.

The Impact

  • ✦

    Response time for VIP clients dropped to under 5 minutes, boosting client satisfaction and retention.

Project Details

client

Agency Principal

service

Automation

sector

Account Management

year

2024

Tools Used

n8n Google Workspace